Customer Service Manager - Revolutionary Luxury Skincare Brand (ID:20288)

Intitulé de poste
Customer Services Jobs
Type de contrat
Perm
Localisation
UK
Salaire
£35,000 - £45,000 DOE
Date de création
04/02/2025
Date d’expiration
04/03/2025
Secteur d’activité
E-Commerce, Healthcare, Luxury Brands/Goods, Retail

An award-winning and revolutionary global skincare brand, developed by 30+ years of scientific research, is seeking an experienced Customer Service Manager. This is a 10-11 month maternity contract starting in April 2025.

The role offers hybrid working; 2 days a week working in stunning Central London offices and 3 days a week working from home. The company culture is collaborative, supportive, hard-working, fast-paced, and exceptionally service-driven. The company really looks after its staff – great perks and regular social gatherings in the team.

This is a multi-faceted, and varied management role essential to ensuring the smooth operation of their Customer Service team, and maintaining their commitment to delivering exceptional customer experiences. As an integral part of the E-commerce team, this person will work closely with other departments to align strategies and processes with business objectives.
Role is split into 4 parts; Leadership & Team Management, Strategic Planning & Customer Experience Enhancement, Daily Operations & Problem Resolution, and Training & Documentation.

They are looking for someone with strong Customer Service experience, ideally previous management experience, within Luxury retail as well as a passion for skincare. It is essential that this person has fantastic communication skills, meticulous attention to detail, and is exceptionally service-driven. They are looking for candidates with prior experience using E-Commerce/Customer Service platforms (Magento, NetSuite, Intercom or other similar systems).

A wonderful opportunity to join a growing, current, and ground-breaking luxury brand!