Successful global luxury travel and concierge company that caters for UHNW and high-profile clients around the world, seeks a superstar Head of Operations. You will be handling all business operations, whilst also getting involved on the creative side of things.

You will be based in their very chic and open-plan office in Central London with a wonderful team, and the opportunity to travel to exotic locations. This role is varied and you will be a crucial member of the senior team, involved in the daily running of the business.

The role:

• Work closely with the Founder to set strategic goals for the London and NY teams.
• Improve efficiencies to facilitate accelerating development and long-term success.
• Implement and manage a variety of new systems and processes, from procurement and client support to training.
• Keep all documentation up to date, a meticulous eye for detail is essential.
• Build and manage relationships with global and local suppliers and partners, from luxury villas, and Michelin-starred restaurants, to 5* hotels, private jets and private charters.
• Supervise staff from different departments and provide constructive feedback and assistance.
• Manage procurement processes for new suppliers, partners, and providers. Ensuring all insurance documentation is up to date and all relevant compliance is fulfilled.
• Enhance customer satisfaction.
• Ensure that the company conforms to all legal guidelines.

The company offers an impressive benefits package as well as a discretionary bonus.

• Previous Operations/very senior Office Manager experience
• Experience leading teams, managing cash flows, negotiating contracts.
• Need to be from a relevant Luxury/Travel/Concierge and/or Creative Industry.
• Exceptional attention to detail, very high spelling & grammar levels
• Must be articulate, well-presented with a strategic mindset, warm, enthusiastic and positive.
• Must have experience dealing with UHNWIs.